Press Release: Consumer Scoreboard: more action needed for a true single market for consumers

Protection of consumer rights still varies greatly between EU countries. Only 35% of Europeans are confident buying online from sellers in other EU countries and seven out of ten consumers do not know what do to when they receive products that they did not order.

These are among the results of the 2013 Consumer Conditions Scoreboard published on 23 July 2013 by the European Commission. The results show that a fresh impetus is needed to ensure that consumers can buy with equal confidence and ease across the EU, whether online or offline. One key finding is the decrease in consumer trust matched by an increase in the use of redress.

ESO: Background Information: Press Release: EU Consumer Scoreboard says that markets for banking services and for second-hand cars keep failing consumers http://www.europeansources.info/record/2012-consumer-markets-scoreboard/

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