Press Release: New tourism quality principles – Good for tourists, good for small enterprises

The European Commission on 20 February 2014 proposed a set of voluntary European Tourism Quality Principles to ensure that tourists travelling to other Member States or visiting our continent from third countries will get value for their money.

These principles cover four main areas:
+ staff training under the supervision of a quality coordinator,
+ consumer satisfaction to ensure that tourist can rely on handling of their complaints,
+ cleanliness and maintenance,
+ and correctness and reliability of information in at least the most relevant foreign language.

Small and medium size enterprises (SMEs) will find it easier to emphasize that they are providing a high quality service by sticking to the principles. The proposal will therefore help SMEs which make up over 90% of the EU tourism sector.

• Primary Source

ESO: Background information: Proposal for a Council Recommendation on European Tourism Quality Principles http://www.europeansources.info/record/proposal-for-a-council-recommendation-on-european-tourism-quality-principles/

ESO: Background information: Communication from the Commission to the European Parliament, the Council, the European Economic and Social Committee and the Committee of the Regions - A European strategy for more growth and jobs in coastal and maritime tourism http://www.europeansources.info/record/communication-from-the-commission-to-the-european-parliament-the-council-the-european-economic-and-social-committee-and-the-committee-of-the-regions-a-european-strategy-for-more-growth-and-jobs-in/

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