| Author (Corporate) | European Commission: Press and Communication Service |
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| Series Title | Press Release |
| Series Details | IP/03/1630 (1.12.03) |
| Publication Date | 01/12/2003 |
| Content Type | News |
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The European Commission released a report on 20 November 2003 on the quality and usage of public e-services in Europe. The report shows that almost 80% of users approve of the quality of on-line public services, and more than half are very satisfied with these services. Almost 80% of users indicate that they would recommend the services to other people. The most frequently cited benefits of using on line services are saving time (84%) and gaining flexibility (65%). The most important factors providing user satisfaction are ease of use (for citizens) and the speed of the web site service (for businesses). The study concludes that crucial elements for the success of on line government services are optimising workflows, simplifying processes, and improving the way information is re-used and shared amongst public authorities. |
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| Source Link | Link to Main Source http://europa.eu/rapid/pressReleasesAction.do?reference=IP/03/1630&format=HTML&rapid=0&language=EN&guiLanguage=en&display= |
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| Subject Categories | Business and Industry |
| Countries / Regions | Europe |
