Press Release: Bank accounts: expert group recommends ways to improve customer mobility

The European Commission has published the report of the Expert Group on Customer Mobility in relation to Bank Accounts, which was established in May 2006 to identify obstacles that customers encounter when switching bank accounts at national or EU level or when opening bank accounts cross-border, and to provide the Commission with recommendations on how the identified obstacles could be addressed (see IP/06/619). This report will assist the Commission in shaping its policy decisions in the area of customer mobility in relation to bank accounts. It is also an important contribution to the Commission's current efforts to improve retail financial services for EU consumers, as set out in a recent Green Paper (see IP/07/596). The Commission welcomes comments from all interested stakeholders on the report until 1 September 2007.