Press Release: European Commission launches new Citizens’ Energy Forum to work for more choice and better deals for EU energy consumers

EU Consumer Commissioner Meglena Kuneva and the Energy Commissioner Andris Piebalgs opened the first ever meeting of a new Citizens' Energy Forum, a platform designed to implement and enforce consumer rights on the energy market across the EU. The aim of the forum was to tackle consumer problems and propose practical solutions so that current EU-wide consumer rights exist in practice and not only on paper and improve regulatory conditions in the retail markets. The Forum brought together national consumer organisations, industry, national regulators, and government authorities to work on key issues such as switching energy suppliers, user-friendly billing, smart metering or protecting vulnerable groups.