Consumer protection laws to be overhauled

The Directive on Consumer Rights, which was published on 22 November 2011, aims at achieving a real business-to-consumer (B2C) internal market, striking the right balance between a high level of consumer protection and the competitiveness of enterprises.

The UK's Department for Business, Innovation and Skills (BIS) issued a consultation paper on how it might implement the Directive in the UK on the 20 August 2012. The Directive was due to come into force in June 2014.

ESO: Background information: EU bibliographies: Consumer rights directive http://www.europeansources.info/record/eu-bibliographies-consumer-rights-directive/

http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2011:304:0064:0088:EN:PDF http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2011:304:0064:0088:EN:PDF

European Commission: DG Justice: Consumer and Marketing Law: The Directive on Consumer Rights http://ec.europa.eu/justice/consumer-marketing/rights-contracts/directive/index_en.htm

UK: BIS: Policies: Consuker Issues: Consumer rights: Consumer Rights Directive http://www.bis.gov.uk/policies/consumer-issues/consumer-rights/consumer-rights-directive

United Kingdom: BIS: Consultations http://www.bis.gov.uk/Consultations

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