Press Release: Passenger rights: better protection for bus and coach travellers in the EU

On 01 March 2013, Regulation (EU) No 181/2011 on bus and coach passenger rights becomes applicable, providing bus and coach travellers throughout the EU with new rights. The regulation lays down travellers' basic rights, and imposes a number of obligations on bus and coach companies and terminal managers concerning their responsibility towards the passengers.

Every year around 70 million passengers travel by buses and coaches in the EU. The bus and coach regulation lays down passenger rights similar to those for air, train and boat transport.