Press Release: Consumers – Protect yourself from Online Fraud this Festive season

12% of internet users across the EU have already fallen victim to online fraud. 8% have had to deal with identity theft. A new report by the European Consumer Centre Network (ECC-Net) published on 6 December 2013 takes a look at the scams faced by consumers when shopping online.

The report focuses on fraud in cross-border e-commerce and what consumers can do to protect themselves from online fraud. It has been prepared based on the complaints reported by consumers to ECC-Net in 2012.

European Commission: DG Health and Consumers: European Consumer Centres Network: Fraud in cross-border e-commerce http://ec.europa.eu/consumers/ecc/docs/ecc-report-cross-border-e-commerce_en.pdf

European Commission: RAPID: Memo, MEMO/13/1202: Five festive tips to avoid on-line fraud http://europa.eu/rapid/press-release_MEMO-13-1202_en.pdf

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