Press Release: Co-ordinated enforcement action leads to greater compliance with Consumer Rights on travel websites

Following checks and verification, national authorities found a total of 382 websites to be non-compliant with European Union (EU) consumer law, while only 31% of the websites checked complied with EU rules. National authorities subsequently either contacted national companies which ran the non-compliant websites in order to bring them in line with EU consumer law or for companies from other Member States asked the assistance of the competent Member State. To date, 173 websites had been corrected, bringing the total number of compliant websites up to 62% of the total websites checked. 209 websites were subject to ongoing proceedings, including 52 commitments by traders to correct their websites.

European Commission: RAPID: MEMO/14/292: Questions & answers – Sweep on travel services http://europa.eu/rapid/press-release_MEMO-14-292_en.pdf

European Commission: DG Health and Consumers: Consumer Affairs: Websites offering air travel and accommodation – 62% now compliant after sweep 2013 http://ec.europa.eu/consumers/enforcement/sweep/online_travel_booking/

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