Case C-649/17 | Bundesverband der Verbraucherzentralen and Others v Amazon EU

Author (Corporate)	European Court of Justice, Information Service
Publisher	European Court of Justice (ECJ)
Series Details	C-649/17
Publication Date	2017
Content Type	Overview
	Summary: Advocate General Pitruzzella proposes that the Court rule that an e-commerce platform such as Amazon cannot be obliged to make a telephone number available to consumers. However, consumers must be guaranteed the choice of several different means of communication available for use, as well as rapid contact and efficient communication, and the information concerning those means of communication must be accessible, clear and comprehensible.
Source Link	Link to Main Source http://curia.europa.eu/juris/documents.jsf?num=C-649/17
Related Links	Official Advocate General's Opinion in Case C-649/17 https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:62017CC0649 CJEU: Press Release, 28.02.2019: Advocate General’s Opinion in Case C-649/17 Bundesverband der Verbraucherzentralen and Others v Amazon EU https://curia.europa.eu/jcms/upload/docs/application/pdf/2019-02/cp190022en.pdf
Subject Categories	Business and Industry
Subject Tags	Consumer Rights \| Protection
Keywords	CJEU Judgements
Countries / Regions	Germany
International Organisations	European Union [EU]