Consumer rights in civil aviation

Summary:

This study provides a general overview of the implementation of EU legislation in the field of air passenger rights. After a brief presentation of the relevant legal framework, the study reports on the outcome of a consultation of national enforcement bodies and consumer associations from the most relevant EU Member States on the implementation of Regulations 261/2004, 2111/2005, 1107/2006 and Directive 90/314 EEC.

The aim is to identify the scope for further action from the EU institutions to enhance the protection of consumer rights in civil aviation.