Consumer rights in civil aviation

Author (Corporate)
Series Title
Series Details November 2010
Publication Date 01/11/2010
Content Type


This study provides a general overview of the implementation of EU legislation in the field of air passenger rights. After a brief presentation of the relevant legal framework, the study reports on the outcome of a consultation of national enforcement bodies and consumer associations from the most relevant EU Member States on the implementation of Regulations 261/2004, 2111/2005, 1107/2006 and Directive 90/314 EEC.

The aim is to identify the scope for further action from the EU institutions to enhance the protection of consumer rights in civil aviation.

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