e-Government actions targeting businesses – Commission’s actions implemented, but availability of e-services still varies across the EU

Summary:

In the light of the increasing importance of digital services, this report assesses the effectiveness of the 2016 Commission’s Action Plan aimed at fostering e-Government in the EU. We found that the Commission successfully completed the actions covered by our audit. It also supported the implementation of digital services in Member States through funding, technical support and fostering collaboration.

However, not all digital services are available across the EU due to delays in Member States. The Commission’s monitoring was limited to some individual actions rather than the implementation of the Plan as a whole. In addition, there was no overarching strategy to promote the e-Government solutions available at EU level among key users. We make a number of recommendations to address these issues

Further information:

The Council of the European Union adopted a set of conclusions relating to this Special Report on 20 March 2023.

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Official

EUR-LEX: C 114, 29/03/2023: Council Conclusions on the Special Report No. 24/2022 of the European Court of Auditors https://eur-lex.europa.eu/legal-content/EN/ALL/?uri=uriserv:OJ.C_.2023.114.01.0002.01.ENG

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