EU passenger rights are comprehensive but passengers still need to fight for them

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Series Details Number 30
Publication Date 08/11/2018
ISBN 978-92-847-1272-4
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The European Union has defined a set of EU passenger rights common to all modes of public transport – bus, train, boat and plane. We examined the scope and reach of the regulations to see if passenger rights are effectively protected and are actually being obtained. We visited ten EU Member States and carried out two surveys of passenger’s own experiences. We found that many passengers are not sufficiently aware of their rights and frequently do not obtain them due to problems with enforcement. We make a number of recommendations to improve the passenger rights framework and increase awareness. We also provide ten tips to help improve everyone’s travel experience.

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ECA: News, 08.11.18: EU passenger rights are comprehensive, but passengers still need to fight for them

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