Measuring customer satisfaction with PES – Increasing PES effectiveness by meeting customer needs

Author (Corporate)
Publisher
Series Details April 2016
Publication Date April 2016
ISBN 978-92-79-58044-4
EC KE-02-16-337-EN-N
Content Type

This analytical paper aims to raise awareness of the wider concepts and developments relating to customer satisfaction and customer satisfaction measurement in publics sector organisations, particularly public employment services.
Source Link Link to Main Source http://dx.publications.europa.eu/10.2767/471344
Related Links
http://ec.europa.eu/social/main.jsp?langId=en&catId=22 http://ec.europa.eu/social/main.jsp?langId=en&catId=22
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