Press Release: Consumers: Energy, banking, and urban transport ‘underperforming’ for consumers

Three areas of services which really matter to people – energy, banking and transport (trains, buses and trams) – are causing the most problems for consumers, according to a new EU Report published on 2 February, 2009, by the European Commission. The 2nd EU Annual Consumer Markets Scoreboard Report screens more than 20 goods and services sectors (including food, clothing, footwear, financial services, energy and telecoms) against 5 key consumer indicators – prices, switching, satisfaction, complaints and safety. The aim is to identify where markets have a high risk of malfunctioning for consumers. Consumer conditions in the retail electricity market will be the target of an in-depth market analysis by the Commission in 2009.

European Commission: MEMO/09/44: Consumers: Energy, banking, and urban transport 'underperforming' for consumers http://europa.eu/rapid/pressReleasesAction.do?reference=IP/09/202&format=HTML&aged=0&language=EN&guiLanguage=en

European Commission: SPEECH/09/44: Second Consumer Market Scoreboard http://europa.eu/rapid/pressReleasesAction.do?reference=SPEECH/09/31&format=HTML&aged=0&language=EN&guiLanguage=en

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