|Author (Person)||Blandin, Louise, Maciejewski, Mariusz, McGourty, Amy|
|Author (Corporate)||European Parliament: DG Internal Policies|
|Publisher||European Parliament: European Parliamentary Research Service (EPRS), European Union|
|Series Title||EPRS Briefings|
|Series Details||PE 658.218|
|Publication Date||January 2021|
|Content Type||Research Paper|
Following the COVID-19 outbreak, many trips have been cancelled as a result of measures introduced by Member States that substantially restricted travelling. Some companies have refused to refund customers and have imposed on them to use vouchers instead.
This briefing aims to provide consumers with guidance and practical advice concerning their claims for reimbursement and compensation following travel cancellations or delays. It points at complaint forms to use, facilitations such as an alternative dispute resolution and European small claims procedure. It also gives more precise information on claims concerning travel cancellations due to the COVID-19 crisis.
|Subject Categories||Business and Industry, Internal Markets|
|Subject Tags||Air Transport, Consumer Rights | Protection|
|International Organisations||European Union [EU]|