|Author (Person)||Mariotti, Caterina, Psalia, Emma, Salsas-Forn, Pau, Tognacci, Giulia, Vancauwenbergh, Sophie|
|Author (Corporate)||European Parliament: DG Internal Policies|
|Publisher||European Parliament: European Parliamentary Research Service (EPRS), European Union|
|Series Title||EPRS Studies|
|Series Details||PE 658.179|
|Publication Date||October 2020|
|Content Type||Textbook | Monograph|
This study analyses the role and development of Points of Single Contact and other information services. It reviews recent policy documents, and identifies a range of weaknesses for the provision of contact points. The main recommendations are to improve monitoring (using the indicators and the Single Market Scoreboard) and make use of infringement proceedings in case of non-compliance. The actions could build on the instruments available under the recent Single Digital Gateway Regulation.
This document was provided by the Policy Department for Economic, Scientific and Quality of Life Policies at the request of the committee on Internal Market and Consumer Protection (IMCO).
|Subject Categories||Business and Industry, Internal Markets|
|Subject Tags||Consumer Rights | Protection, Digital Single Market [DSM]|
|International Organisations||European Union [EU]|